Data

Data policy

Consulta treats booking state as the source of truth and keeps provider integrations behind adapters.

Operational records

Booking statuses, audit events, holds, payments, sessions, and notification deliveries are stored so webhooks and retries stay idempotent.

Beam stores room references and join URLs. Consulta does not put consultancy notes or payment data inside Beam.

Redis holds expire automatically. Longer booking, payment, and delivery records are retained for support, audit, and refund workflows.

Production exports, deletion requests, and provider-specific retention windows need final operating policy before broad self-serve launch.