Use the pass for session details, Beam, calendar, reschedule, cancel, and preferences.
ConsultaHelp
Help with your booking
Use this page when you are not sure where to join, how to change a booking, or what happens after payment. Consulta keeps the confirmation pass as the durable client handoff.
Recover links from Account or Sign in using the same email or WhatsApp used at booking.
If a token expired or a message is delayed, WhatsApp support is the recovery path.
Where to join
After a free intro confirms or a paid booking is confirmed by payment status, the confirmation pass is the page to keep. It shows the consultant, time, session status, Beam join path, calendar options, and policy actions.
- Open Beam from the pass when it is time to join.
- Use calendar options from the pass instead of copying raw meeting links.
- Use the pass to reschedule or cancel while the policy allows it.
Recover a lost link
If you lost the confirmation link, use Account or Sign in with the same email or WhatsApp used when booking. Consulta sends a short-lived access link when that contact matches recoverable bookings.
- Failed lookups stay generic so booking records are not exposed.
- Booking-ID recovery is still available when you have the reservation reference.
- WhatsApp support can help when the access link is expired or messages are delayed.
Payments
Paid sessions are only confirmed after server-side payment confirmation. In the current live environment, real Silvatech Payments credentials and webhook proof remain launch gates; simulator checkout remains available for demos.
- Do not treat a return page alone as payment proof.
- Free intro bookings skip checkout but still create a confirmation pass.
- Provider readiness is visible in the protected dashboard.
Notifications
Email and WhatsApp delivery use the notification adapter, but live WOP/SMTP delivery is still credential-gated. If a notification does not arrive, the confirmation pass and account recovery remain the durable access paths.
- Transactional booking messages remain separate from optional reminders and follow-ups.
- Clients can manage reminder/follow-up preferences from the confirmation pass.
- Live provider delivery needs WOP/SMTP credentials and smoke proof before it is called complete.
Video access
Beam runs in the browser. A valid client join token opens the pre-join screen for name confirmation, camera/mic checks, and device selection before entering the room.
- No app install should be required.
- Expired or invalid join tokens should route back to WhatsApp recovery.
- Final acceptance still needs real Android Chrome, iPhone Safari, and desktop proof.