Confirmation, reschedule, cancellation, and access-pass messages carry booking state and policy details.
ConsultaNotifications
Notification expectations
Consulta treats notifications as part of the booking handoff, not as a hidden backend detail. This page explains which messages exist, what clients can control, and what remains gated before live WhatsApp/email delivery is called complete.
Reminders and post-session follow-ups can be enabled or disabled from the tokenized confirmation pass.
Live WhatsApp and email providers must be connected and smoke-tested before provider delivery is marked complete.
Booking-state messages
Transactional messages are sent because they carry the booking state: confirmation, reschedule, cancellation, and access-pass recovery. They are separate from optional reminders and follow-ups.
- The confirmation pass remains the source of truth if a message is delayed.
- Transactional notices do not replace the tokenized booking pass.
- Policy actions stay tied to the booking state and confirmation token.
Reminder and follow-up choices
Optional messages help reduce missed sessions and close the loop after a consultation. Clients can turn reminder and follow-up channels on or off for a specific booking from the confirmation pass.
- Preferences are per booking, not a global password account setting.
- Email reminders, WhatsApp reminders, email follow-ups, and WhatsApp follow-ups are separate controls.
- Disabling optional messages does not cancel the booking or hide the Beam link.
Provider readiness
Consulta is built to send through adapters, but the current live product remains honest: WOP/WhatsApp and SMTP delivery require credentials, approved templates where needed, and live smoke proof before they are marked ready.
- Logging-mode delivery records are implementation evidence, not proof of live provider delivery.
- The protected dashboard shows notification readiness without exposing secrets.
- Provider setup questions should go through Contact or the operator dashboard.
Lost or delayed messages
If a notification does not arrive, clients should use Account recovery or WhatsApp support. The product is designed so access is recoverable without depending on a single email or chat message.
- Use the same email or WhatsApp used when booking.
- Failed lookup states stay generic so bookings are not exposed.
- WhatsApp recovery is 501-672-3021.