Booking relationship
A booking is the client's request to reserve consulting time with a named consultant at a specific start time and duration.
- The confirmation page is the durable access pass for session details, calendar download, policy actions, and Beam join links.
- The client is responsible for entering accurate contact information so confirmation and recovery can work.
- The consultant is responsible for keeping availability, policy, and profile details current.
Free intro sessions
Free intro slots confirm without a payment record, but they still reserve a real slot and create unique confirmation and Beam access.
- Free intros may be shorter and have limited availability compared with paid sessions.
- The consultant can cancel or reschedule according to the visible policy and support workflow.
- Abuse, duplicate holds, or false contact details may be cancelled by the operator.
Booking confirmation
Paid slots are temporarily held while checkout is active and are confirmed only after a valid payment webhook.
- Starting checkout is not the same as a confirmed booking.
- If checkout expires, fails, or is not confirmed by webhook, the slot can be released.
- Consulta uses payment references and statuses from Silvatech Payments and does not handle card data.
Changes
Consultant cancellation, refund, and reschedule windows are policy data. The confirmation page shows whether each action is still available.
- The current MVP seed uses the consultant's configured policy windows instead of hardcoded rules.
- A reschedule changes the booked time only after the server confirms the new slot is still available.
- Refund eligibility depends on consultant policy, payment-provider status, and operator review where required.
Video access
Beam sessions run in the browser. No app install should be required for the MVP join flow.
- Clients are responsible for a working device, supported browser, camera/microphone permissions, and network connection.
- The pre-join screen lets clients confirm name and check devices before entering.
- Expired, invalid, or already-used join links show a recovery path rather than exposing private room details.
Limits and support
Consulta is a scheduling and handoff platform. It does not guarantee consulting outcomes, legal/medical/financial advice quality, or uninterrupted third-party networks.
- Consulting content and deliverables are the responsibility of the consultant and client agreement.
- Provider outages, device problems, or network issues may require rescheduling or support intervention.
- Final dispute, refund, and provider-specific policy language remains pending legal/operator approval.
Support
If a booking or join link fails, contact WhatsApp 501-672-3021 so the session details can be recovered through matching booking/contact information.
- Do not publish or forward tokenized confirmation or join links.
- Use the account or sign-in recovery page for existing bookings when possible.
- Support recovery does not bypass payment status or consultant policy.
