Confirmation, reschedule, cancellation, and access-pass messages carry booking state and policy details.
Notifications
Notification expectations
Direct answerConsulta treats notifications as part of the booking handoff, not as a hidden backend detail. This page explains which messages exist, what clients can control, which delivery rails are live, and which optional automations remain gated.
Reminders and post-session follow-ups can be enabled or disabled from the tokenized confirmation pass.
SMTP and WOP are connected live. Approved workshop templates can send while every other template family and optional worker keeps its own activation gate.
Booking-state messages
Transactional messages are sent because they carry the booking state: confirmation, reschedule, cancellation, and access-pass recovery. They are separate from optional reminders and follow-ups.
- The confirmation pass remains the source of truth if a message is delayed.
- Transactional notices do not replace the tokenized booking pass.
- Policy actions stay tied to the booking state and confirmation token.
Reminder and follow-up choices
Optional messages help reduce missed sessions and close the loop after a consultation. Clients can turn reminder and follow-up channels on or off for a specific booking from the confirmation pass.
- Preferences are per booking, not a global password account setting.
- Email reminders, WhatsApp reminders, email follow-ups, and WhatsApp follow-ups are separate controls.
- Disabling optional messages does not cancel the booking or hide the Beam link.
Provider readiness
Production SMTP and WOP transports are configured live. Approved English and Spanish workshop templates and the guarded workshop reminder worker are active; each other template family and optional worker still requires its own approval and activation.
- A live transport does not make every template or optional scheduler active.
- The protected dashboard shows notification readiness without exposing secrets.
- The confirmation pass remains the source of truth if a provider delays or rejects a message.
Lost or delayed messages
If a notification does not arrive, clients should use Account recovery or WhatsApp support. The product is designed so access is recoverable without depending on a single email or chat message.
- Use the same email or WhatsApp used when booking.
- Failed lookup states stay generic so bookings are not exposed.
- WhatsApp recovery is 501-672-3021.